This policy applies to orders placed through our online shop and custom printing orders (via the calculator, quotation form, WhatsApp, or in-person). Because most of our products are custom-made or printed to order, our refund and return terms differ from standard retail products.

1. Custom / Print-to-Order Items

Items such as admission forms, diaries, notebooks, certificates, bill books, brochures, and other products printed to your specifications are made specially for you. Because these cannot be resold, custom printed orders are non-refundable and non-returnable once production has started, except where the item is defective or does not match the confirmed specifications (see Section 3).

2. Order Cancellation

• You may cancel an order free of charge before it enters production.
• If production has already begun, cancellation may not be possible, or may be subject to a charge covering material and work already completed.
• To cancel an order, contact us as soon as possible via phone or WhatsApp with your order number.

3. Defective or Incorrect Orders

If you receive an order that is damaged, defective, or does not match the specifications you confirmed at the time of ordering (wrong quantity, size, paper, or printed content that differs from what was approved), please contact us within 3 days of delivery/collection with:

• Your order number
• Clear photos of the issue
• A brief description of the problem

We will review the claim and, where valid, offer a free reprint/correction, partial refund, or full refund, depending on the nature of the issue.

4. Shop Items (Books & Stationery)

For ready-made items purchased through our online shop (not custom printed), you may request a return/exchange within 3 days of delivery if the item is unused, in its original condition, and defective or incorrectly shipped. Change-of-mind returns are not accepted for hygiene and stock-integrity reasons unless otherwise agreed.

5. Refund Method & Timeline

• Approved refunds are issued to the original payment method (bank transfer, JazzCash, or EasyPaisa account used for payment) within 7–10 business days of approval.
• Delivery charges are non-refundable unless the order was cancelled due to our error.

6. How to Request a Refund or Return

Contact our team with your order number via:

• Phone/WhatsApp: 0308-6902528 / 0331-6902528
• Email: shaheenprinters15@gmail.com
• Order tracking page: Track Order

7. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page.