When placing an order, you can choose:
Custom-printed orders (admission forms, diaries, certificates, bill books, etc.) are produced after your order and payment are confirmed. Production time depends on the product, quantity, and current workload, and will be communicated to you when your order is confirmed. Ready-stock shop items are typically dispatched faster than custom print orders.
Delivery times are estimates and may vary due to courier delays, weather, public holidays, or circumstances beyond our control.
Delivery charges, if applicable, are calculated based on order weight/size and destination, and are shown before you confirm your order. Orders above a certain value may qualify for free delivery, as indicated at checkout.
Once your order is confirmed, you will receive an order number. You can check your order status anytime using our Track Order page, or by contacting us directly.
Please ensure the delivery address and contact number provided are accurate and reachable. If a delivery cannot be completed due to an incorrect address, an unreachable phone number, or the recipient being unavailable, additional delivery charges may apply for re-attempted delivery.
If your order arrives visibly damaged, please note this with the courier where possible and contact us within 3 days with photos of the damaged item and packaging, so we can resolve the issue — see our Refund and Return Policy.
